Privacy Policy
Probably less confusing than your utility provider
Helios collects only the information necessary to provide estimates, consultations, system recommendations, and ongoing support. This may include contact details, property information, utility usage estimates, installation preferences, and communication history related to your project.
We may also collect technical information such as browser type, device information, and anonymized website analytics to improve performance and usability across the platform.
We do not sell your personal information. We do not secretly trade your email for a free toaster. And we definitely do not share your energy usage habits with random people on the internet.
Some data may be processed by trusted third-party services used for hosting, analytics, forms, scheduling, or customer communication. Those providers are expected to follow modern security and privacy standards.
Honestly, we care more about protecting your data than most utility companies care about explaining your monthly bill.
Your information is used to:
Respond to inquiries and consultation requests
Provide system recommendations and estimates
Improve the Helios website and customer experience
Schedule installations, inspections, or support
Share updates related to your project or requested services
If you subscribe to updates or waitlists, we may occasionally send emails about new services, incentives, product updates, or energy-related information. We try to keep those useful and human. Nobody wants inbox solar spam at 6:12 AM.
We may also analyze anonymous trends and aggregated usage patterns to improve system recommendations and better understand homeowner needs across different regions in Texas.
No public AI model is trained on your personal project information. Your home is your business.
Like most modern websites, Helios uses cookies and similar technologies to improve functionality, understand website traffic, and optimize performance.
Cookies may help us remember preferences, analyze visitor behavior, or measure the effectiveness of marketing campaigns. Some third-party services integrated into the website may also place cookies in accordance with their own privacy policies.
You can disable cookies through your browser settings at any time. Just know that some parts of the website may behave slightly differently afterward.
Think of cookies as tiny maintenance workers for the website. Slightly annoying sometimes, but generally helpful.
Helios uses commercially reasonable safeguards to protect personal information from unauthorized access, misuse, disclosure, or loss.
Sensitive information submitted through forms or communication channels is handled using encrypted systems and secure infrastructure providers whenever possible.
That said, no system on the internet is perfectly invincible. If someone tells you otherwise, they either work in marketing or have never touched real infrastructure before.
We continuously review and improve security practices to help protect both customer information and operational systems.
Depending on your location, you may have the right to:
Request access to personal data
Request correction or deletion of information
Withdraw consent from communications
Request export of submitted information
Limit certain forms of processing
If you would like to update, remove, or review your information, contact us directly and we’ll do our best to help quickly and clearly.
No confusing maze. No hidden “cancel subscription” dungeon. No 14-step utility-company experience.
If you have questions about this Privacy Policy or how information is handled, you can contact us directly:
Helios Energy Systems
108 Sunline Drive
Austin, TX 78701
support@helios-energy.com
+1 (800) 108-SOLAR
A real person will probably answer. Possibly caffeinated. Definitely in Texas time.
